IT Support Los Angeles, CA
IT Support Los Angeles, CA
As an agent from Prosum may tell their non-techy clients, the acronym ‘IT’ means ‘Information Technology’ and entails all information technology that is computer-based. It may also be referred to as technical support, where services are offered to businesses who need solutions for technological complications. Seeking IT support in Los Angeles, California is a great way for companies to get their problems answered by a person experienced with technology, versus using resources to train their staff. There are many ways that a company can benefit from getting IT support.
Who Can Benefit The Most From IT Support
There are a couple common reasons why IT support in Los Angeles, CA is sought. The first, is from people who purchase a product like a laptop or computer, and need assistance using it or dealing with a technological issue. The second, is that companies may need IT support so that their internal systems can continue to work effectively without causing disruptions to operations. If your company doesn’t have an IT support provider, then we strongly advise getting one as soon as possible by contacting Prosum for more information.
The Types of IT Support Offered
There are a few types of support for Information Technology (IT), and that includes block hours, time and material, and managed services. Block hours are typically used by companies who want to pay a discounted rate for a set number of hours that they can utilize whenever they’d like over a designated period of time (month or year). Time and material refers to the arrangement where clients pay for materials and agree to a rate for a technician to set it up or fix issues for them. Lastly, a company that uses managed services only pays for specific services, such as around-the-clock IT support. If you would like a technician to visit your office for IT support, then reach out to Prosum right away.
Why IT Support Shouldn’t Be Overlooked
To cut down on costs, some companies may prefer to not have to pay for IT services unless they absolutely have to. However, when issues arise and there isn’t someone readily available to help, it can cause the company loss in time if employees aren’t able to do their jobs while the system is down. Los Angeles, CA IT support should not be underestimated, since most companies have computers in today’s world. Technical support from Prosum isn’t only about correcting problems, but trying to prevent issues from arising in the first place. Prevention is key in ensuring that a company can continue to operate as normal with minimal interruptions in case of a technological complication.
If your company is interested in finding out more about how we can provide IT support, then don’t hesitate to call. There’s no harm in calling just to get more information and then assess whether these services are right for you. We are happy to answer any questions that you have. Call Prosum today to speak with a friendly member of our staff about Los Angeles, CA IT support.
Los Angeles, CA IT Support During COVID-19 Pandemic
The majority of the country is currently under stay at home orders issued by their governors, including right here in California. Although many non-essential workers are not able to perform their jobs, there are many companies that are able to continue business operations by setting up their employees to work from home. While this is of great benefit to all, one of the serious issues that needs to be addressed is the high risk of cybersecurity attacks if your company does not have experienced IT support in Los Angeles, CA protecting your business.
At Prosum, we have put together a list of security recommendations that our IT support team advises all companies with employees working from home should implement. For more detailed information, contact our office to speak with a member of our Los Angeles, CA IT support team.
One of the most critical rules that companies need to enforce for employees working from home is that under no circumstances should the employee put any company data on their own personal devices. This includes mobile devices, computers, and their own personal clouds. If for some reason the employee is required to use their own personal device for work, then that device must have all of the current and active anti-virus software.
Employees also need to understand that none of their company devices should ever be shared with family members. By letting others use a company device, cybersecurity could be compromised, even by simple uses, such as surfing the Internet.
Virtual Private Network
When our Los Angles, CA IT support sets up access to company resources for employees working at home, this is done by utilizing a virtual private network (VPN). A VPN creates a data network that is encrypted, running from the company’s internal network to the employee. This ensures that all of the data being exchanged is safe from data capture from cybersecurity threats.
Having just one layer of security with just one password is not enough. All services and accounts should have multi-factor authentication in order to prevent hackers from gaining access to employee emails and passwords.
Companies also want to stress to employees to be extra vigilant at attempts by hackers to use email to engage in phishing attempts. There may also be multiple attempts at vishing (phishing via telephone) and smishing (phishing via text messages) attacks. Many of these “social engineers” are using the pandemic and the stress many people are under by sending COVID-19 subject matter messages in order to trick people into responding to their messages.
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