In the market for managed security services? Ask these questions first

In the market for managed security services? Ask these questions first

As hacking techniques and cyberattacks evolve, you need to leverage strong security measures to protect your business data from unauthorized access and theft. Unfortunately, many small- and medium-sized businesses (SMBs) are unable to do so due to limited IT security personnel, expertise, or budget. Some can’t even afford full-time IT security staff.

If your organization faces the same challenges, then hiring a managed security services provider (MSSP) may prove to be advantageous. An MSSP can administer certain security initiatives or your entire security program. They can also take care of routine and emergency security issues around the clock — problems that can easily overwhelm an SMB’s in-house IT staff or department.

But before you entrust an MSSP with your business’s sensitive data and IT systems, ask these questions first.

1. How will the MSSP protect my business?

A good MSSP will have a holistic approach to protection. They will keep your business assets safe from external and internal threats by implementing security initiatives relative to the following:

  • User education – It’s vital that everyone in your company is trained on your security policies. Aside from clearly communicating basic device and data handling guidelines, holding regular security awareness training helps to keep your employees from falling victim to cyberthreats.

  • Access control – This is among the simplest yet most effective ways to protect against unauthorized access. It involves securing and authenticating identities before allowing users to access certain resources and/or perform actions. Some of the most popular technologies that revolve around access control are single sign-on (SSO), multifactor authentication (MFA), and privileged access management (PAM).

  • Centrally managed endpoint protection – Cutting-edge anti-malware programs, firewalls, virtual private networks (VPNs), and intrusion detection systems (IDS) and intrusion prevention systems (IPS) are necessary to protect endpoint devices like servers and computers. These are best managed centrally to ensure coordinated defenses against a full spectrum of threats and attacks.

  • Security vulnerability auditing – Regularly check your systems and devices for vulnerabilities and updated to keep them stable and safe from the latest known threats.

  • Compliance – Certain types of businesses and industries need to comply with stringent standards and regulations to ensure data protection and privacy. For instance, organizations that process the personal data of European Union residents must comply with the General Data Protection Regulation (GDPR).

Furture Reading: Everything you need to know about the General Data Protection Regulation (GDPR)

2. Do they have the right expertise?

An MSSP that knows the ins and outs of your industry is well equipped to implement strategic security solutions that meet your industry’s unique, distinctive expectations. Remember that an MSSP that specializes in the manufacturing industry may not be a good fit for a finance company. The concept of safeguarding corporate data may be similar, but each industry may have certain compliance requirements that need to be met.

Look at an MSSP’s training and certifications as well as the hardware and software brands they work with. Their personnel must have the right education and training to address your routine and emergency IT issues. They must also have expertise in the specific make and model of the computers that your business uses.

3. Are they flexible?

All businesses have different requirements, challenges, and needs, and a good MSSP will take the time to understand these. Rather than offer a cookie-cutter approach, a reliable MSSP will adapt to your unique conditions and provide your business with all the solutions you need, when you need them.

They must be capable of providing you with any type and level of service you require, whether you need simple consultations or fully managed security solutions with 24/7 support. What’s more, they should be able to easily scale these up or down as your requirements change.

4. Do they keep up with the latest threats and developing information security (infosec) trends?

A good MSSP not only monitors the latest known threats in cybersecurity but also keeps abreast of developing trends in the infosec world. This enables them to implement the latest security tools and techniques and, consequently, offer sophisticated solutions to keep their customers safe.

5. What do their clients think about them?

One of the best ways to gauge an MSSP’s qualifications and capabilities is to find out what their clients think about them. You can look up reviews and testimonials as well as examine past and current projects to see how well they were implemented. Try to find out if they have successfully handled initiatives for clients with circumstances or requirements similar to yours.

Make sure your business’s data is safe and secure with Prosum’s managed security services. Our team of experts will proactively monitor your systems for risks, safeguard critical data, and keep you compliant with government and industry regulations. Partner with us today!

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