The future of work is a far cry from the traditional office environment, where people used to be restricted by a lack of connectivity and interoperability. Not one industry sector has escaped the rising tide of digital disruption as businesses leverage new technologies to tap into talent from around the country and beyond. Many full-time employees now work from home at least some of the time, while the gig economy has seen an enormous update in freelancing.
Yet, despite the rise of cloud and mobile computing, there are still some major challenges that can stifle innovation. For established businesses, the pressure to digitally transform is even greater in a time when once-famous brands are being outclassed by more tech-savvy competitors.
While most organizations are now investing heavily in new technology, there are challenges when it comes to factors like productivity, integration, and information security. Here are five key elements you need to think about when implementing digital workspaces:
#1. Consistent user experiences
A successful digital transformation can only come about if employees can experience at least the same level of functionality as they were used to previously. Simply adding more apps and processes to the mix for the sake of modernizing alone isn’t the right way to go.
Instead, it’s about offering more consistent and connected user experiences that enhance productivity and do away with cumbersome manual processes. The platforms and programs you use to build your digital workspaces should work on any device and provide an intuitive experience that requires little to no training.
#2. Remote accessibility
A modern digital workspace is one that your employees can access anywhere on any device with an internet connection. Many businesses now allow their employees to use their own computers and smartphones for work to reduce costs and maximize productivity. But to make that happen, you need to move your operations over to the cloud.
There shouldn’t be any need for employees to store data locally. You can provide them with web-based apps where data is stored online. Some businesses even go so far as to offer complete virtual desktops to their employees.
#3. Help desk support
Even the most cutting-edge of business computing infrastructures can go wrong on occasion. With the costs of unscheduled downtime increasing, it’s important that your employees have access to the necessary help and expertise whenever they need it. If they don’t, they’ll either be unable to do their jobs or tempted to find risky workarounds.
When employees encounter a technology roadblock, they need a real person, not a robot, to help as soon as possible. Any reputable cloud service provider should be able to guarantee a maximum response time per the obligations laid out in their service level agreements (SLAs).
#4. Centralized management
One of the biggest challenges of implementing digital workspaces is that it’s easy to lose sight of where your data physically exists. This can lead to a greatly increased risk of a cybersecurity incident or compliance failure.
To mitigate the risks, you need a way to keep track of who’s accessing what, and which measures are in place to protect their online accounts. A centralized administration dashboard gives you the means to grant and revoke access rights as required and maintain full audit trails.
#5. Online telecommunications
Every business depends on its ability to communicate. While digital workspaces make remote work possible, the ability to continue working effectively as a team can be reduced. To ensure employees can work together and communicate with customers no matter where they are, you’ll need to do away with the limitations of the landline and reduce your reliance on email.
Today’s Voice over Internet Protocol (VoIP) phone systems enable video conferencing, internet telephony, call forwarding and recording, and auto-attendant functionality to ensure communications are as seamless as possible.
Prosum provides a people-first approach to IT support that allows businesses to implement digital workspaces without adding risk. Call us today to start working together.