Home > Outsourcing > Integrated Managed Services > What We Do
What we do
Integrated Managed Services goes beyond the traditional managed service offering by providing three tiers of service.
Proactive
Your IMS Support Team performs scheduled maintenance services such as software patching, security updates, and anti-virus updates as well as routine backups.
- 24x7x365 monitoring of performance for all supported devices and services to identify potential hardware, software, and memory issues before they impact your business’ productivity.
- A disaster recovery plan is developed around your specific business requirements to avoid the loss of critical data and prolonged down-time in the event of a disaster.
Responsive
- The IMS Technical Support Specialists are available to respond to any IT issue, from end-user connectivity to remote access to line-of-business applications and anywhere in between. Talk to a live person located in our US based support desk.
- Our team of subject-matter-experts responds to critical or complex issues. Technical Support Specialists will escalate any issues to a SME that is a Solutions Architect in that field of expertise.
Advisory
- Access to a Virtual CIO (vCIO) is included in all IMS engagements. IMS isn’t just a solution for your business today, we are your partner for where your business is heading. Utilize our expertise in business enabling technologies and best practices to align your IT with your business.
