Prosum provides functional Outsourcing solutions to enterprise customers including:
- Incident Management and Problem Management Outsourcing for key applications
- Enterprise Storage Operations and Support
- Project Management Office
Examples of Key Engagements include:
- DirecTV – Outsource of Application Support for Siebel, Amdocs, and Directv.com to Prosum. For this engagement, Prosum provides a combination of onshore and offshore resources and helps DirecTV close thousands of support tickets per month.
- Broadcom Corporation – Outsource of Storage Operations for EMC NetWorker and NetApp. For this engagement, Prosum supports storage operations in Southern and Northern California as well as tier 3 and 4 escalation world-wide.
- DirecTV – Outsource of Project Management Office. For this engagement, Prosum provides approximately 20 project managers and assists DirecTV with on-boarding, resource oversight, and project management methodologies.