P 310-426-0600
Integrated Managed Services (IMS)
Prosum's integrated managed services is a comprehensive program where Prosum's unique software and skilled technical staff continuously monitors the health of the system's infrastructure. Prosum provides proactive, preventative maintenance including patch management, antivirus, updates, and backup management for the infrastructure while also monitoring and resolving the alerts provided through the system.
This service offering is ideal for organizations with limited internal IT resources in some or all of the technology areas required by their business operations – from infrastructure and application maintenance, to helpdesk and desktop support.
Package Features
Quick Response- System Monitoring
Prosum's System Monitoring monitors issues affecting your servers, network and desktops, and responds before they become critical.
Receive notification of backup job status- success is monitored and failures are quickly addressed.
Automatic alert dispatch to your Prosum Team guarantees quick responses to problems at your site.
Security Monitoring
Secuity Monitoring alerts the Prosum IMS team on attempted network access by unauthorized users.
Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
Support 360
Support 360 oversees and creates processes and procedures to ensure consistent, quality support is provided to all clients
Handles issue isolation/diagnosis/resolution, escalation of support calls, issue tracking and management, and client notifications
Additional Features
Detailed Site Level Inventory
The latest up-to-date hardware, software and patch information- automatically collected, 100% accurate- can be used for insurance claims in case of flood, fire, or theft
Remote Management and Communication
Let Prosum remotley manage your entire IT environment. Minimize work disruptions as issues are resolved using a secure VPN system.
Anti-Virus and Patch Management
Prosum can monitor daily all of your workstations and servers for virus or patch- related vulnerabilities.
