• Consulting At A Glance
• Assess & Select
• Implement
• Support
• Network Assessments
• Integrated Managed Services (IMS)
• FlexIT Support Suite
• Technologies Supported
• Program Management
• Technology Focus Areas

	Our Integrated Managed Services allow a dedicated Prosum team to manage your IT environment and free you to focus on what you do best- running a successful business.

PROSUM GETS IT DONE! Prosum’s Integrated Managed Services have been designed to work within your existing culture while optimizing your environment to run as efficiently and effectively as possible. These services will improve your IT performance, proactively monitor and prevent issues, security breeches and system breakdowns. IMS means avoiding headaches, maintaining employee productivity and, most importantly, saving your business time and money.

SERVICES IT Strategy and Planning > System Monitoring > Support 360 Helpdesk > Security Monitoring > Systems Management >

IT STRATEGY AND PLANNING
For each engagement, Prosum provides Quarterly Strategic Business Reviews (QSBR) to ensure Prosum’s services remain aligned with your company’s strategic business and IT objectives. Prosum can also strategically design an IT Operations and Infrastructure Roadmap specific to your business.

SYSTEM MONITORING
Prosum's System Monitoring tracks issues affecting your servers, network and desktops and responds before they become critical. Automatic alert dispatch to your Prosum Team guarantees quick responses to problems at your site.

SUPPORT 360 HELPDESK
Support 360 handles issue isolation/diagnosis/resolution, escalation of support calls, issue tracking and management, and client notifications.

SECURITY MONITORING
Security Monitoring alerts the Prosum IMS team on attempted network access by unauthorized users. Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing.

SYSTEMS MANAGEMENT
Let Prosum provide system management and preventative maintenance so your systems are running as effectively as possible and experience less downtime. Systems Management Includes:

• Anti-Virus and Patch Management- Prosum can monitor and remediate all of your workstations and servers for virus or patch-related vulnerabilities
• Event Log Monitoring
• Email Server Monitoring and Management
• Proactive health checks to ensure disk space and memory utilization
• Security Policy Administration
• Backup Management
• Firewall Policies
• Support of PDAs
• Change Control Management